Shop Phone is an app that syncs with your Shopify store, and can only be used with a Shopify account.
Now that your business has moved online, you need a way to keep your 1-on-1 customer relationships alive.
If you sell custom, high-end, or specialty products like furniture, electronics, or motor equipment, your customers are used to seeing them in store. Before they buy, they want to ask you detailed questions, and make sure the specs are just right for their needs.
With the rise of online commerce and shrinking in-store foot traffic you need a way to sell virtually. You need more than just an online store, you also need a way to sell over the phone.
Your customer relationships have a way to live online – and on the phone. Quickly answer questions, confirm product specifications, and help customers make the decision to buy with Shop Phone.
*Recover abandoned carts fast*
Get an alert when a customer leaves without checking out, so you can call to build your relationship and recover the sale.
*Know who to call first each day*
See a prioritized list of promising leads and valuable customers. Like a virtual assistant, Shop Phone tells you who to follow up with to increase your sales.
*Prioritize customer service*
Add one phone line to multiple devices so your whole team can respond right when customers need them.
*Get the convenience of a business phone* (coming soon)
No need to hand out your personal cell number. Get a custom business number that’s local to your customers.
*Experience caller ID of the future* (coming soon)
Know customer purchase history before you answer, and wow them with your customized service.
*Always have an answer* (coming soon)
Set your store hours so any after-hours calls and texts get a custom voicemail or text auto response.
Here’s how Shop Phone works:
1. We sync seamlessly with your Shopify store and customer list.
Each day, you receive a list of customers to call, based on their recent activities.
2. You close more sales, recover more abandoned carts, and continue developing your customer relationships.
When an existing customer calls, you can see their customer history right away.
3. When a new customer calls, you can see which product line they’re interested in based on the inbound number they call.
App highlights:
- Multiple new sales channels: Call and text your customers so you can communicate how they want.
- Smart caller ID: Know their lifetime value and order history before you say hello. We sync with your Shopify store.
- Abandoned cart recovery alerts: Get notified when a customer leaves your Shopify store without checking out so you can close the sale.
- Customer retention alerts: Find out who your VIP customers are so you can nurture your relationship and build loyalty.
- Custom numbers: Pick a memorable, local, or toll-free number. Or select multiple numbers so you have one for each product line.
- Daily call lists: See which leads to follow up with first to maximize sales opportunities.
- Auto-responses: Set up custom voicemail and text responses for when you’re closed or busy.